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The role of business process redesign in creating e-government in Ireland
The growth and popularity of e-commerce has both challenged and enabled public sector organizations to redefine their levels of service. E-government provides unparalleled opportunities for governments to streamline ...
Understanding eGovernment implementation from an NPM strategic reform perspective
(Association for Information Systems, 2010)
New Public Management (NPM) is a set of private sector management principles which have had a significant impact in the shaping of policy reform agendas in many governments. This article seeks to understand the influence ...