Understanding eGovernment implementation from an NPM strategic reform perspective
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Scott, M., & Robbins, G. (2010). Understanding eGovernment implementation from an NPM strategic reform perspective. Communications of the Association for Information Systems, 27, Article 26.
New Public Management (NPM) is a set of private sector management principles which have had a significant impact in the shaping of policy reform agendas in many governments. This article seeks to understand the influence of NPM in a public management reform context and explore the resulting practical and theoretical implications of NPM for e-government. In doing so, this article develops a benefits framework in order to analyse the extent to which NPM has contributed to the attainment of e-government goals. Two case studies are presented detailing the implementation of e-government initiatives in Ireland. Each case provides a differing perspective on the influence of the modernisation agenda in Ireland and the attainment of e-government benefits. Finally, the study provides insightful discussion on the impact of NPM reform initiatives on the success of e-government and the inherent organisational and social challenges.