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Taxonomy extraction for customer service knowledge base construction
(Springer, 2019-11-04)
Customer service agents play an important role in bridging the gap between customers vocabulary and business terms. In a scenario where organisations are moving into semi-automatic customer service, se- mantic technologies ...
A decade of Semantic Web research through the lenses of a mixed methods approach
(IOS Press, 2019-06-20)
The identification of research topics and trends is an important scientometric activity, as it can help guide the direction of future research. In the Semantic Web area, initially topic and trend detection was primarily ...
Back-translation approach for code-switching machine translation: A case study
(AICS2019, 2019-12-05)
Recently, machine translation has demonstrated significant
progress in terms of translation quality. However, most of the research
has focused on translating with pure monolingual texts in the source
and the target side ...