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The diffusion of WOZ: expanding the topology of IS innovations
(Palgrave Macmillan, 2006-12-05)
The growth and diffusion of self-service technology (SST) over the last decade has resulted in an increasing number of business and government transactions being completed without human assistance. One innovation in this ...
The wizard of OZ: instilling a resilient heart into self-service business applications
(Springer, 2006)
Speech enabled business applications are characterized by complex implementations
that bring together language processing technologies, applications
development, and end-user psychology. Resilience is critical to ...