Now showing items 1-2 of 2
The wizard of OZ: instilling a resilient heart into self-service business applications
Speech enabled business applications are characterized by complex implementations that bring together language processing technologies, applications development, and end-user psychology. Resilience is critical to ...
The diffusion of WOZ: expanding the topology of IS innovations
(Palgrave Macmillan, 2006-12-05)
The growth and diffusion of self-service technology (SST) over the last decade has resulted in an increasing number of business and government transactions being completed without human assistance. One innovation in this ...