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Understanding net benefits: a citizen-based perspective on e-government success
(2009)
eGovernment promises more efficient services and a more responsive government. Despite substantial investment, increasing failure rates have prompted critics to argue that policy makers are not achieving this vision. ...
The role of process evolution in achieving citizen centered e-government
(Association for Information Systems, 2003)
The growth and popularity of e-commerce has both challenged and enabled public sector organizations to redefine their levels of service. In the late 1990¿s E-government provided unparalleled opportunities for governments ...