Critical success factors for operational excellence in the pharmaceutical industry: Insights from a qualitative study
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Date
2023-02-12Author
O’Callaghan, Elizabeth
McDermott, Olivia
Walker, Gavin
Southern, Mark
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Recommended Citation
O’Callaghan, E., McDermott, O., Walker, G., Southern, M. (2023). Critical Success Factors for Operational Excellence in the Pharmaceutical Industry: Insights from a Qualitative Study. In: McDermott, O., Rosa, A., Sá, J.C., Toner, A. (eds) Lean, Green and Sustainability. ELEC 2022. IFIP Advances in Information and Communication Technology, vol 668. Springer, Cham. https://doi.org/10.1007/978-3-031-25741-4_17
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Abstract
The paper aims to investigate the Critical Success Factors that exist for
Operational Excellence methodology deployment in the Pharmaceutical industry.
The research will seek to establish the levels of current Operational Excellence
awareness and integration in the Pharmaceutical industry in terms of the deployment of Continuous Improvement methodology. The study involves the analysis of the pros, cons, strengths, weaknesses, and limitations of management commitment
for the application to the deployment of Continuous Improvement methodologies
in the Pharmaceutical industry. A qualitative methodology was utilised by interviewing
a cohort of 28 Pharmaceutical manufacturing Operational Excellence and Continuous Improvement practitioners. The study found that while participants advocated and supported the requirement and importance of Operational Excellence,
a key Critical Success Factor identified was senior management support in
fostering Operational Excellence culture. A top challenge highlighted for Operational Excellence and Continuous Improvement success, particularly in regulated industries, was a regulatory compliance culture and regulatory bureaucracy. The
paper provides a valuable resource for organisations to obtain insight into Critical Success Factors for Continuous Improvement and Operational Excellence and in
particular, in a regulated Pharmaceutical manufacturing industry