Understanding my city through dashboards. How hard can it be?
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Vornhagen, Heike, Young, Karen, & Zarrouk, Manel. (2019). Understanding my city through dashboards. How hard can it be? Paper presented at the International Conference EGOV-CeDEM-ePart 2019, San Benedetto Del Tronto, Italy, 2-4 September.
This paper describes research into how current city dashboards support users' sensemaking processes. It uses criteria identified in previous research concerning visualisation and applies these to a number of city dashboards that are publicly available and hence considered to be seen as a potential communication tool. The paper briefly describes the context regarding dashboards and gives a broad overview of how visualisation design can affect sense-making processes. Finally it lists the initial results of a 'at a glance'-style review according to a number of sense-making criteria.