Browsing by Subject "job"
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The degradation of work and the end of the skilled emotion worker at aer lingus: is it all trolley dollies now? (SAGE Publications, 2013-02-01)The article focuses on emotional labour and self-identity at the Irish-owned Aer Lingus airline from 1998 to 2008. It has been suggested that emotional labour is likely to be an increasingly important feature of frontline ...