The WCC Heuristic Evaluation Set - A Methodology for Evaluating the Usability of Web Communication and Collaboration (WCC) Groupware in Teaching and Learning.

Abstract

A growing number of workplaces and educational environments are implementing virtual teams (VTs) or intend to in the future, and it is likely that most information workers will become part of a virtual team at some stage (McDonough et al., 2001). Groupware is the core mechanism for VT communication and collaboration. However groupware suffers from poor usability. This is due in part to: (1) a lack of usable groupware-specific discount evaluation methodologies, and (2) the limited number of groupware-specific design principles to support the development of usable groupware systems (Knutella et al., 2004).