Browsing College of Business, Public Policy and Law by Subject "Self-service websites"
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Questioning the use of opaque web practices among low-cost airline carriers
(ECIS Standing Committee, 2008-06-09)Modest attention has been given to the subtle ethical issues of ¿best practice¿ on the Internet, such as the exploitation of Web technologies to inhibit or avoid customer service. Increasingly, some firms are using ...