Browsing Data Science Institute by Author "Mohanty, Pranab"
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Taxonomy extraction for customer service knowledge base construction
Pereira, Bianca; Robin, Cécile; Daudert, Tobias; McCrae, John P.; Mohanty, Pranab; Buitelaar, Paul (Springer, 2019-11-04)Customer service agents play an important role in bridging the gap between customers vocabulary and business terms. In a scenario where organisations are moving into semi-automatic customer service, se- mantic technologies ...