Browsing Business Information Systems by Author "Torres, Ann M."
Now showing items 1-16 of 16
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"Calling passengers" - an ethical problem in the design of self-service websites amongst low-cost airlines in Ireland.
Barry, Chris; Torres, Ann M. (Springer, 2007)Ethics on the Internet has been a widely debated topic in recent years covering issues that range from privacy to security to fraud. Little, however, has been written on more subtle ethical questions such as the exploitation ... -
Confirming a taxonomy of decision constructs in business-to-consumer commercial transactions
Barry, Chris; Hogan, Mairéad; Torres, Ann M. (2014)[no abstract available] -
Established and emerging decision constructs - A taxonomic perspective
Barry, Chris; Hogan, Mairéad; Torres, Ann M. (University of Zagreb, Faculty of Organization and Informatics, 2016)One might assume information systems (IS) are developed so systems enhance the user experience and facilitate a satisfying, productive interaction. From prior research, the authors established this assumption was not safe ... -
How passengers of low cost carriers feel the pressure: Pricing tactics and other stories
Barry, Chris; Hogan, Mairéad; Torres, Ann M. (AIS Electronic Library (AISeL), 2016-08-24)Low cost carriers (LCCs) market their flights as low cost and aim to garner as much additional revenue as possible from ancillary services such as baggage and priority boarding. Therefore, airlines encourage customers’ ... -
The identification of decision constructs in online transactional processes
Torres, Ann M.; Barry, Chris; Hogan, Mairéad (2014)From prior research, the authors found that certain design features amongst some online retailers were atypical of ‘good’ design elsewhere. It was apparent the transactional process was being used to present consumers with ... -
Identifying and categorizing decision constructs used in business-to-consumer commercial transactions - an exploratory study
Hogan, Mairéad; Barry, Chris; Torres, Ann M. (2013)[no abstract available] -
Identifying essential and optional decision constructs in on-line transactional processes
Barry, Chris; Hogan, Mairéad; Torres, Ann M. (Springer, 2014)Abstract Decision-making for users during an on-line transactional process has become fragmentarv’ and ‘start-stop’. Much of this discontinuance arises from decisions points that users or consumers are presented with. ... -
Identifying essential and optional decision constructs in on-line transactional processes
Barry, Chris; Hogan, Mairéad; Torres, Ann M. (2013)[no abstract available] -
Keeping an eye on how users perceive optionality in purchasing decisions
Hogan, Mairéad; Barry, Chris; Torres, Ann M. (IADIS International Association for Development of the Information Society, 2015)Previous research indicated the design of certain decision constructs could be unclear to users in the business to consumer (B2C) transactional process. This pilot study, using eye tracking and cued RTA sessions, examines ... -
Opaque web practices among low-cost carriers
Torres, Ann M.; Barry, Chris; Hogan, Mairéad (Elsevier, 2009-04-01)The low-cost airlines' adoption of Web technologies to facilitate direct sales has accelerated their market penetration. However, some low-cost carriers are increasingly using Websites to create distance between themselves ... -
Opaque web practices among low-cost carriers
Torres, Ann M.; Barry, Chris; Hogan, Mairéad (Elsevier Ltd., 2009-11)The low-cost airlines' adoption of Web technologies to facilitate direct sales has accelerated their market penetration. However, some low-cost carriers are increasingly using Websites to create distance between themselves ... -
Perceptions of low cost carriers compliance with EU legislation on optional extras
Barry, Chris; Hogan, Mairéad; Torres, Ann M. (2011)Low-cost carriers (LCCs) market their flights as low cost and, so, aim to garner as much additional revenue as possible from ancillary services such as baggage and priority boarding. The airlines therefore encourage purchase ... -
Questioning the use of opaque web practices among low-cost airline carriers
Barry, Chris; Torres, Ann M. (ECIS Standing Committee, 2008-06-09)Modest attention has been given to the subtle ethical issues of ¿best practice¿ on the Internet, such as the exploitation of Web technologies to inhibit or avoid customer service. Increasingly, some firms are using ... -
A review of ethics in the design of self-service websites amongst low-cost carriers in Ireland.
Barry, Chris; Torres, Ann M. (2007-09)Although ethical issues related to the Internet has been a widely debated topic, little has been written on subtle ethical questions such as the exploitation of Web technologies to inhibit customer service. Increasingly, ... -
A study of opacity in web design practices.
Barry, Chris; Hogan, Mairéad; Torres, Ann M. (Irish Academy of Management, 2010-09-01)That IS and IT practitioners should use best practice in information systems development is pretty much universally taken for granted. We expect systems to be developed that enhance the user experience and allow them to ... -
Tricks and clicks - how low-cost carriers ply their trade through self-service websites
Barry, Chris; Torres, Ann M. (Springer Verlag, 2009)Ethics on the Internet has been a widely debated topic in recent years, covering issues that range from privacy to security to fraud. Little, however, has been written on more subtle ethical questions, such as the exploitation ...