dc.contributor.author | Sharkey, Ultan | en |
dc.contributor.author | Scott, Murray | en |
dc.contributor.author | Acton, Thomas | en |
dc.date.accessioned | 2011-03-07T15:44:32Z | en |
dc.date.available | 2011-03-07T15:44:32Z | en |
dc.date.issued | 2010-01 | en |
dc.identifier.citation | Sharkey, U., Scott, M., & Acton, T. (2010). The influence of quality on e-commerce success: an empirical application of the Delone and Mclean IS success model International Journal of e-Business Research, 6(1). | en |
dc.identifier.issn | 1548-1131 | en |
dc.identifier.issn | 1548-114X | en |
dc.identifier.uri | http://hdl.handle.net/10379/1692 | en |
dc.description.abstract | This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean (D&M) model of IS success (1992, 2003) in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the information quality and system quality attributes of an e-commerce system and the intention to use, user satisfaction and intention to transact from a sample of respondents.
This research provides an empirical e-commerce application of the updated IS success model proposed by DeLone and McLean (2003). This paper found significant relationships between Information Quality and System Quality and three success dimensions: intention to use, user satisfaction and intention to transact. It found the following information and system quality constructs to be most important in predicting e-commerce success: ease of understanding, personalisation and reliability. In particular, that reliability is more important than usability where transactions are concerned and security is important to transactional zones of e-commerce systems, but is not the most important factor. | en |
dc.format | application/pdf | en |
dc.language.iso | en | en |
dc.publisher | IGI Global | en |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 Ireland | |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/3.0/ie/ | |
dc.subject | IS use | en |
dc.subject | IS performance evaluation | en |
dc.subject | E-commerce models | en |
dc.subject | E-business | en |
dc.subject | Consumer-web site interaction | en |
dc.subject | Web-based commerce | en |
dc.subject | Business Information systems | en |
dc.title | The influence of quality on e-commerce success: an empirical application of the Delone and Mclean IS success model | en |
dc.type | Article | en |
dc.local.publishedsource | http://dx.doi.org/10.4018/jebr.2010100905 | en |
dc.description.peer-reviewed | peer-reviewed | en |
nui.item.downloads | 1864 | |