Browsing College of Engineering and Informatics by Author "Folan, Paul"
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A framework to support knowledge transfer in the service sector
Cormican, Kathryn; Gill, Simrn; Folan, Paul (2010)This paper introduces a framework for supporting and analysing knowledge transfer in the service sector, which centres on the individual in the process. It argues that the individual is at the centre of the transfer process ...