dc.contributor.author | Sharkey, Ultan | en |
dc.contributor.author | Scott, Murray | en |
dc.contributor.author | Acton, Thomas | en |
dc.date.accessioned | 2010-12-09T16:49:27Z | en |
dc.date.available | 2010-12-09T16:49:27Z | en |
dc.date.issued | 2006 | en |
dc.identifier.citation | Sharkey U, Scott M, Acton T (2006) The influence of quality on the success of e-commerce systems. In Proceedings of the Fourteenth European Conference on Information Systems (Ljungberg J, Andersson M eds.), 1711-1722, Goteborg. | en |
dc.identifier.uri | http://hdl.handle.net/10379/1489 | en |
dc.description.abstract | Appraising the success of information systems has long been a difficulty for management. Indeed, the definition of 'success' is controversial as the term itself is multi-dimensional and can be assessed at various levels of the organisation using many differing criteria. However, the development of validated evaluation metrics is critical to future decision making for e-commerce success. This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean (D&M) model of IS success (1992, 2003) in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the information quality and system quality attributes of an e-commerce system and the intention to use, user satisfaction and intention to transact from a sample of respondents.
This research provides one of the first empirical e-commerce applications of the updated IS success model proposed by DeLone and McLean (2003). This paper found significant relationships between Information Quality and System Quality and three success dimensions: intention to use, user satisfaction intention to transact. This study found the following information and system quality constructs to be most important in predicting e-commerce success: ease of understanding, personalisation and reliability. In particular, this research found that reliability is more important than usability where transactions are concerned and security | en |
dc.format | application/pdf | en |
dc.language.iso | en | en |
dc.publisher | ECIS | en |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 Ireland | |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/3.0/ie/ | |
dc.subject | Internet e-commerce systems | en |
dc.subject | Success | en |
dc.subject | DeLone and McLean IS success model | en |
dc.subject | Information quality | en |
dc.subject | System quality | en |
dc.subject | Enterprise Agility | en |
dc.title | The influence of quality on the success of e-commerce systems | en |
dc.type | Conference Paper | en |
dc.local.publishedsource | http://is2.lse.ac.uk/asp/aspecis/20060148.pdf | en |
dc.description.peer-reviewed | peer-reviewed | en |
nui.item.downloads | 428 | |