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Established and emerging decision constructs - A taxonomic perspective
(University of Zagreb, Faculty of Organization and Informatics, 2016)
One might assume information systems (IS) are developed so systems enhance the user experience and facilitate a satisfying, productive interaction. From prior research, the authors established this assumption was not safe ...
Keeping an eye on how users perceive optionality in purchasing decisions
(IADIS International Association for Development of the Information Society, 2015)
Previous research indicated the design of certain decision constructs could be unclear to users in the business to consumer (B2C) transactional process. This pilot study, using eye tracking and cued RTA sessions, examines ...
Opaque web practices among low-cost carriers
(Elsevier, 2009-04-01)
The low-cost airlines' adoption of Web technologies to facilitate direct sales has accelerated their market penetration. However, some low-cost carriers are increasingly using Websites to create distance between themselves ...
Low-Cost Carriers and High-Tech Barriers - User Views on Questionable Web Design Practices in Ireland
(Irish Academy of Management, 2011)
hat information systems/information technology (IS/IT) practitioners should use best practice in information systems development is universally agreed. We expect systems to enhance the user experience and allow them to ...
Opaque web practices among low-cost carriers
(Elsevier Ltd., 2009-11)
The low-cost airlines' adoption of Web technologies to facilitate direct sales has accelerated their market penetration. However, some low-cost carriers are increasingly using Websites to create distance between themselves ...
Dissecting optional micro-decisions in online transactions: perceptions, deceptions and errors
(Association for Computing Machinery (ACM), 2022-05-02)
Online firms frequently increase profit by selling optional extras. However, opt-in rates tend to be low. In response, questionable design practices have emerged to nudge consumers into inadvertent choices. Many of these ...