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The identification of decision constructs in online transactional processes
From prior research, the authors found that certain design features amongst some online retailers were atypical of ‘good’ design elsewhere. It was apparent the transactional process was being used to present consumers with ...
Confirming a taxonomy of decision constructs in business-to-consumer commercial transactions
[no abstract available]
Identifying essential and optional decision constructs in on-line transactional processes
Abstract Decision-making for users during an on-line transactional process has become fragmentarv’ and ‘start-stop’. Much of this discontinuance arises from decisions points that users or consumers are presented with. ...