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dc.contributor.authorScott, Murrayen
dc.contributor.authorGolden, Williamen
dc.contributor.authorHughes, Martinen
dc.identifier.citationHughes, M., W. Golden and M. Scott (2003). The Role of Process Evolution in Achieving Citizen Centred e-Government. In The 8th Americas Conference on Information Systems, Tampa, USA, 4th-6th August, pp 801-810.en
dc.description.abstractThe growth and popularity of e-commerce has both challenged and enabled public sector organizations to redefine their levels of service. In the late 1990's E-government provided unparalleled opportunities for governments to streamline processes and improve customer service. As a result, achieving successful citizen centric e-government has become a key concern for many governments. Given the unique characteristics of public sector organizations it is argued in this paper that the evolutionary based development of business pro- cess change is appropriate to expanding the use of e-commerce technology. This is due to the fact that cultural acceptance of the technology and its implementation is a critical success factor in public sector organizations due to their individual departmental structures. This paper analyses the Irish Government's evolutionary path to the provision of successful e-Government. The lessons learnt from this case provide a valuable insight into a possible roadmap for the successful attainment of citizen-centered e-government in other jurisdictions.en
dc.subjectElectronic commerceen
dc.subjectElectronic government informationen
dc.subjectPublic administration Irelanden
dc.titleThe Role of Process Evolution in Achieving Citizen Centred e-Governmenten
dc.typeConference Paperen

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