Browsing Management (Scholarly Articles) by Author "Coakley, Alec"
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The importance of apology to mediation: A mixed-methods study of role, effectiveness and implications for practice
Curran, Deirdre; Coakley, Alec (Maynooth University, 2021)This paper explores the role of apology in the resolution of conflict through mediation. The paper outlines the distinctive features of mediation that contribute to its unique potential to help restore relationships, with ...