Key challenges for inter and intra enterprise knowledge transfer

Abstract

Knowledge is a key resource that must be managed if improvement efforts are to succeed and businesses are to remain competitive in global markets. In recent years, researchers, consultants and practitioners have developed approaches in an attempt to identify and leverage critical knowledge for product and process innovation. Most of these approaches has been technology oriented. However, research indicates that enterprises are currently failing to convert individual skills and competencies into tangible and successful products and services. This paper examines the key problems with sharing knowledge across teams and organisational boundaries. By identifying and prioritising these problems and challenges managers and decision makers can focus their efforts on critical areas that must be improved.