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dc.contributor.authorCormican, Kathryn
dc.date.accessioned2013-12-06T17:36:12Z
dc.date.available2013-12-06T17:36:12Z
dc.date.issued2012-01
dc.identifier.citationCormican, K.; Coppola, G.; and Farina, S. (2012) Knowledge Management Practices in Service SMEs International Conference on Knowledge Management Dubai, UAE, 2013-01-29- 2013-01-31en_US
dc.identifier.urihttp://hdl.handle.net/10379/3898
dc.description.abstractKnowledge management is a critical component of competitive success in service organizations. Knowledge management centers on creating new knowledge and utilizing existing knowledge. While utilizing existing knowledge relates to input and control and can lead to a reduction in costs; creating new knowledge relates to output and growth and can lead to an increase in revenue. Therefore managers must ensure that they can successfully optimize the knowledge and talent in their organizations. To do this they and must try to develop an environment that promotes the generation, acquisition, transfer and use of valuable knowledge in creative ways. However knowledge management is complex and diverse. Research suggests that organizations in general and SMEs in particular are finding it difficult to implement successful knowledge management initiatives. Our research attempts to understand whether organizations are adopting best practice initiatives in their organizations. This paper presents findings from an exploratory study of 139 SMEs operating in the tourism sector across Europe. The goals of the survey is to assess the level of awareness of knowledge and talent management strategies and methodologies and to determine whether the responding companies implement best practice knowledge management initiatives in their organizations Analysis of the findings from the study are presented and discussed.en_US
dc.formatapplication/pdfen_US
dc.language.isoenen_US
dc.relation.ispartofInternational Conference on Knowledge Managementen
dc.subjectService sectoren_US
dc.subjectSmall enterpriseen_US
dc.subjectSuccess factorsen_US
dc.subjectSurveyen_US
dc.titleKnowledge Management Practices in Service SMEsen_US
dc.typeConference Paperen_US
dc.date.updated2013-09-18T14:49:44Z
dc.description.peer-reviewedpeer-reviewed
dc.contributor.funder|~|
dc.internal.rssid1291577
dc.local.contactKathryn Cormican, Mechanical & Biomedical Eng, Eng-2046, New Engineering Building, Nui Galway. 3975 Email: kathryn.cormican@nuigalway.ie
dc.local.copyrightcheckedNo
dc.local.versionACCEPTED
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