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The role of business process redesign in creating e-government in Ireland
The growth and popularity of e-commerce has both challenged and enabled public sector organizations to redefine their levels of service. E-government provides unparalleled opportunities for governments to streamline ...
Implementing e-government in Ireland: a roadmap for success.
(IGI Global, 2003-10)
E-government provides unparalleled opportunities for governments to streamline processes and improve customer service. As a result, achieving successful citizen centric e-government has become a key concern for many ...