Now showing items 1-10 of 26
Modelling User Behaviour in Online Q&A Communities for Customer Support
[no abstract available]
Characterising and evaluating online communities from live microblogging user interactions
(NUI Galway, 2018-07-03)
Microblogging (mainly represented by Twitter) is a type of social media that focuses on fast open real-time communication using short messages between users and their followers. This system is attractive due to its open ...
Targeting online communities to maximise information diffusion
(Association for Computing Machinery, 2012-04)
In recent years, many companies have started to utilise online social communities as a means of communicating with and targeting their employees and customers. Such online communities include discussion fora which are ...
XPLODIV: An exploitation-exploration aware diversification approach for Recommender Systems
(AAAI Press, 2015-07)
Recommender Systems (RS) have emerged to guide users in the task of efficiently browsing/exploring a large product space, helping users to quickly identify interesting products. However, suggestions generated with traditional ...
On the correlation between topic and user behaviour in online communities
In the advancement of a better understanding of user behaviour on the Internet, clustering approaches are used as a means to group and categorise online communities. Although clustering approaches indicate similarity between ...
Tell me who are your friends, and I’ll tell you who you are
(AICS 2016, 2016-09-20)
Mentions of politicians in news articles can reflect politician interactions on their daily activities. In this work, we present a mathematical model to represent such interactions as a graph, and we use it to predict the ...
Separating the wheat from the chaff: Evaluating success determinants for online Q&A communities
(NUI Galway, 2017-05-15)
Researchers and community managers try to measure the success of online communities using a variety of success determinants, such as member activity, turnover and interaction. Although many success determinants have been ...
The path to success: A study of user behaviour and success criteria in online communities
Maintaining online communities is vital in order to increase and retain their economic and social value. That is why community managers look to gauge the success of their communities by measuring a variety of user behaviour, ...
Towards predicting academic impact from mainstream news and weblogs: A heterogeneous graph based approach
The realization that scholarly publications are discussed and have influence on discourse outside scientific and academic domains has given rise to area of scientometrics called alternative metrics or “altmetrics”. ...
Predicting citations from mainstream news, weblogs and discussion forum
(ACM (Association for Computing Machinery), 2017-08-23)
The growth in the alternative digital publishing is widening the breadth of scholarly impact beyond the conventional bibliometric community. Thus, research is becoming more reachable both inside and outside of academic ...