Implementing e-government in Ireland: a roadmap for success.

Abstract

E-government provides unparalleled opportunities for governments to streamline processes and improve customer service. As a result, achieving successful citizen centric e-government has become a key concern for many governments. This paper analyses the Irish Government's evolutionary path to the provision of successful e-Government. The success factors and stages of evolution of e-government are identified and a detailed examination of how the Irish Government successfully implemented its e-government strategy is presented. The lessons learnt from this case provide a valuable roadmap for the successful attainment of citizen centred e-government in other jurisdictions.