Ahead of the tide: Exploring a unique change agenda at the Armada Hotel

Abstract

This report presents a detailed analysis of a hotel case study. The Irish family-owned hotel gained media attention in late 2021/early 2022 for claiming to be undergoing a change process that would offer staff a better employee proposition than was typical in the sector. The report includes recommendations for the hotel that will assist efforts of continuous improvement and ensure the sustainability and success of the business into the future. A key recommendation would be for this case to be highlighted to industry and academia so that the learnings may be shared as the recommendations could lead to significant improvements in the working conditions and prospects of hospitality workers and would go a long way to addressing long-standing labour shortages in the sector.