Quality 4.0 conceptualization and theoretical understanding: A global exploratory qualitative study
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Antony, Jiju, McDermott, Olivia, & Sony, Michael. (2021). Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study. The TQM Journal, ahead-of-print(ahead-of-print). doi: 10.1108/TQM-07-2021-0215
This study provides a theoretical base for the Quality 4.0 body of knowledge in terms of an organisation s adoption and overcoming implementation challenges and providing examples of Quality 4.0 application. Organisations can use this study to understand what Quality 4.0 means to industry, the benefits and motivating factors for implementing, the Critical Success Factors, challenges, the organisational readiness factors, and the role of leadership in a Quality 4.0 deployment. In addition, the study looks at the skills required by future Quality 4.0 professionals in terms of hard skills, soft skills and a curriculum for educating future Quality management professionals. The respondents cited that predictive analytics, sensors and tracking, and electronic feedback loops are the most critical technologies for driving Quality 4.0.
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