Sensemaking of complex sociotechnical systems: the case of governance dashboards
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Vornhagen, Heike, Davis, Brian, & Zarrouk, Manel. (2018). Sensemaking of complex sociotechnical systems: the case of governance dashboards. Paper presented at the dg.o '18: 19th Annual International Conference on Digital Government Research: Governance in the Data Age, Delft, The Netherlands 30 May-01 June. doi: 10.1145/3209281.3209392
This research project is concerned with developing a suitable visualization model to depict a complex socio-technical system such as a city. It focuses on governance dashboards as the main starting point as these aim to depict many aspects of a city and, it is argued, already reflect and shape a city in its totality. Governance dashboards however pose a number of challenges and may not be the most suitable visualisation for representing a city. It is proposed to create a visualisation model that would fully capture a city in its complexity whilst being cognisant of allowing users to engage with detail.