Now showing items 1-5 of 5

    • Analysing complaints about primary care with the healthcare complaints analysis tool (General Practice): A user’s guide 

      O’Dowd, Emily; Lydon, Sinéad; Reader, Tom; Gillespie, Alex; O’Connor, Paul (National University of Ireland Galway, 2022-01)
      General practice is a vital aspect of the health service, with large numbers of patient contacts every year1. While general practice is often seen as inherently less risky than secondary care2, errors have been found to ...
    • An introduction to human factors for healthcare workers 

      O'Connor, Paul; O'Dea, Angela (Health Services Executive, 2021-11-20)
      This document: (1) provides a comprehensive overview of human factors; (2) supports healthcare workers to identify the human factors issues in their workplace; (3) supports the identification of the human factors contributors ...
    • Learning from complaints about hospital care 

      O'Dowd, Emily; Lydon, Sinéad; Lambe, Kathryn; Vellinga, Akke; Rudland, Chris; Ahern, Elaine; Hilton, Aoife; Ward, Marie E.; Kane, Maria; Reader, Tom; Gillespie, Alex; Vaughan, David; Slattery, Dubhfeasa; O'Connor, Paul (National University of Ireland Galway, 2022)
      Complaints are often seen as a negative experience in healthcare, with patients or family members writing about poor experiences of care, or things that went wrong. These things that go wrong may be small issues or ...
    • National strategic guide for the implementation of simulation on clinical sites 

      Byrne, Dara; O'Dowd, Emily; Lydon, Sinéad; Reid McDermot, Bronwyn; O'Connor, Paul (National University of Ireland Galway, 2021-06)
      [No abstract available]
    • A toolkit for improving hand hygiene compliance in intensive care 

      Lambe, Kathryn; Lydon, Sinéad; McSharry, Jenny; Byrne, Molly; Squires, Janet; Power, Michael; Domegan, Christine; O'Connor, Paul (National University of Ireland Galway, 2020-10-15)
      A toolkit to help intensive care units to identify how they can improve hand hygiene compliance.