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    • Learning from complaints about hospital care 

      O'Dowd, Emily; Lydon, Sinéad; Lambe, Kathryn; Vellinga, Akke; Rudland, Chris; Ahern, Elaine; Hilton, Aoife; Ward, Marie E.; Kane, Maria; Reader, Tom; Gillespie, Alex; Vaughan, David; Slattery, Dubhfeasa; O'Connor, Paul (National University of Ireland Galway, 2022)
      Complaints are often seen as a negative experience in healthcare, with patients or family members writing about poor experiences of care, or things that went wrong. These things that go wrong may be small issues or ...