A review of ethics in the design of self-service websites amongst low-cost carriers in Ireland.
View/ Open
Date
2007-09Author
Barry, Chris
Torres, Ann M.
Metadata
Show full item recordUsage
This item's downloads: 498 (view details)
Recommended Citation
Barry, C. and Torres, A. (2007) A review of ethics in the design of self-service websites amongst low-cost carriers in Ireland. In Hewitt-Dundas, N. (ed), Proceedings of 9th Irish Academy of Management Annual Conference. Belfast, Nortern Ireland. 3-5 September. (CD-ROM).
Abstract
Although ethical issues related to the Internet has been a widely debated topic, little has been
written on subtle ethical questions such as the exploitation of Web technologies to inhibit
customer service. Increasingly, some firms are using Websites to create distance between
them and their customer base in specific areas of their operations while simultaneously
developing excellence in sales transaction completion via self-service. This paper examines
the low-cost, Web-based self-service airline industry in Ireland.