Patients' satisfaction with a nurse-led oncology service

Abstract

This study reports the findings of a quantitative study determining the satisfaction levels of patients attending a nurse led oncology day ward. A random sample of one hundred patients was surveyed using an adapted version of the Leeds Satisfaction Questionnaire (LSQ) (Hill, 1997) to ascertain the satisfaction levels of patients attending the unit. Satisfaction levels were found to be favorable in general. However the study did highlight that some aspects of patient information required attention. Moreover, issues with the use of the questionnaire emerged as the inclusion of both positive and negative statements in the Likert style questionnaire presented contradictory findings.