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A systematic review of patient complaints about general practice
(Oxford University Press (OUP), 2019-11-19)
Objective
This review aimed to synthesize the extant research on complaints in general practice.
Methods
Five electronic databases were searched: Medline, Web of Science, CINAHL, PsycINFO and Academic Search Complete. ...
An analysis of general practitioners’ perspectives on patient safety incidents using critical incident technique interviews
(Oxford University Press (OUP), 2019-03-30)
Background
General practitioners report difficulty in knowing how to improve patient safety.
Objectives
To analyse general practitioners’ perspectives of contributing factors to patient safety incidents by collecting ...
A systematic review of patient complaints about general practice.
(Oxford University Press (OUP), 2019-11-19)
Health care complaints are an underutilized resource for quality and safety improvement. Most research on health care complaints is focused on secondary care. However, there is also a need to consider patient safety in ...