Now showing items 1-2 of 2

    • Analysing complaints about primary care with the healthcare complaints analysis tool (General Practice): A user’s guide 

      O’Dowd, Emily; Lydon, Sinéad; Reader, Tom; Gillespie, Alex; O’Connor, Paul (National University of Ireland Galway, 2022-01)
      General practice is a vital aspect of the health service, with large numbers of patient contacts every year1. While general practice is often seen as inherently less risky than secondary care2, errors have been found to ...
    • Learning from complaints about hospital care 

      O'Dowd, Emily; Lydon, Sinéad; Lambe, Kathryn; Vellinga, Akke; Rudland, Chris; Ahern, Elaine; Hilton, Aoife; Ward, Marie E.; Kane, Maria; Reader, Tom; Gillespie, Alex; Vaughan, David; Slattery, Dubhfeasa; O'Connor, Paul (National University of Ireland Galway, 2022)
      Complaints are often seen as a negative experience in healthcare, with patients or family members writing about poor experiences of care, or things that went wrong. These things that go wrong may be small issues or ...