Browsing General Practice by Author "O’Dowd, Emily"
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Analysing complaints about primary care with the healthcare complaints analysis tool (General Practice): A user’s guide
O’Dowd, Emily; Lydon, Sinéad; Reader, Tom; Gillespie, Alex; O’Connor, Paul (National University of Ireland Galway, 2022-01)General practice is a vital aspect of the health service, with large numbers of patient contacts every year1. While general practice is often seen as inherently less risky than secondary care2, errors have been found to ... -
A systematic review of patient complaints about general practice
O’Dowd, Emily; Lydon, Sinéad; Madden, Caoimhe; O'Connor, Paul (Oxford University Press (OUP), 2019-11-19)Objective This review aimed to synthesize the extant research on complaints in general practice. Methods Five electronic databases were searched: Medline, Web of Science, CINAHL, PsycINFO and Academic Search Complete. ...