http://hdl.handle.net/10379/90 2017-10-29T22:02:00Z http://hdl.handle.net/10379/79 The Role of Process Evolution in Achieving Citizen Centred e-Government Scott, Murray; Golden, William; Hughes, Martin The growth and popularity of e-commerce has both challenged and enabled public sector organizations to redefine their levels of service. In the late 1990's E-government provided unparalleled opportunities for governments to streamline processes and improve customer service. As a result, achieving successful citizen centric e-government has become a key concern for many governments. Given the unique characteristics of public sector organizations it is argued in this paper that the evolutionary based development of business pro- cess change is appropriate to expanding the use of e-commerce technology. This is due to the fact that cultural acceptance of the technology and its implementation is a critical success factor in public sector organizations due to their individual departmental structures. This paper analyses the Irish Government's evolutionary path to the provision of successful e-Government. The lessons learnt from this case provide a valuable insight into a possible roadmap for the successful attainment of citizen-centered e-government in other jurisdictions. 2003-01-01T00:00:00Z http://hdl.handle.net/10379/78 Usability and Acceptance in Small-Screen Information Systems Scott, Murray; Gudea, Sorin; Golden, William; Acton, Thomas The small screen sizes of mobile phones can create problems for users. There is a need for acceptable user interfaces that enable a better, more maximised use of the limited screen size while still providing high levels of usability. One method of maximising a limited display area is translucency. To examine the effect of translucency on interface usability we created a fully functioning simulation of a third generation mobile phone user interface, containing a translucent menu system. In this study translucency was implemented at 50% alpha, and two menu levels deep. Objective and subjective aspects of usability and acceptance were gathered. Within the focus of the research the study yielded interesting findings positively relating translucency to perceived usability and measures of acceptance of small screen information systems. This paper presents the results of this study, and presents avenues for continuing research arising from the findings. 2004-01-01T00:00:00Z http://hdl.handle.net/10379/77 Implementation Strategies for E-Government: A Stakeholder Analysis Approach Golden, William; Scott, Murray; Hughes, Martin This paper reports from a comprehensive study of e-government implementation in Ireland, conducted over the last two years. An in-depth case study is presented detailing the development of a dual strategy for implementation and provides a comparison of the results from this approach. The success and shortcomings of both approaches are identified, providing in-depth analysis into the identification and management of critical concerns in the implementation of citizen-centred e-government. Specifically, this paper highlights the importance of accounting for social and political features, unique to the public sector, which in this case have had a decisive impact on e-government implementation. Public sector organisations in particular present unique challenges to the implementation process and implementation strategies often require particular attention to the social and political elements inherent in organisational change. In e-government implementation, the main barriers are not technical but social and cultural. Implementation strategies should therefore support the process of managing stakeholder relations in order to reduce the risk of stakeholder conflict and ensure the success of e-government initiatives. 2004-01-01T00:00:00Z http://hdl.handle.net/10379/75 Risk mitigation and risk absorbsion in IOS: A proposed investigative study Golden, William; Panteli, Niki; Powell, Philip; Hughes, Martin This study examines the risk consequences of participation in inter-organisational information systems (IOS). The research aims to identify the risk mitigation and risk absorption impacts of IOS participation and evaluate the extent to which these impacts affect participation decisions. Prior research has called for a greater understanding of risks associated with IS. This paper presents a synthesis of the research on IS risk and illustrates that, to date, this call has been addressed primarily by one-dimensional studies. The paper highlights the changing context of inter-firm trade illustrating its increased reliance on networked collaboration. What remains uncertain is the nature and consequences of risk within this context. The paper presents a framework that will form the basis of the proposed research into the risk mitigation and risk absorption consequences of IOS participation. 2004-01-01T00:00:00Z