Modelling User Behaviour in Online Q&A Communities for Customer Support
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Date
2014Author
Aumayr, Erik
Hayes, Conor
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Recommended Citation
Hepp, M., Hoffner, Y., Aumayr, E., & Hayes, C. Modelling User Behaviour in Online Q&A Communities for Customer Support E-Commerce and Web Technologies (Vol. 188, pp. 179-191): Springer International Publishing.
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Conference paper (published)