ARAN - Access to Research at NUI Galway

The Implementation Of Citizen-Centred E-government: a Stakeholder Viewpoint

ARAN - Access to Research at NUI Galway

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dc.contributor.author Hughes, Martin en
dc.contributor.author Scott, Murray en
dc.contributor.author Golden, William en
dc.date.accessioned 2008-09-26T08:36:15Z en
dc.date.available 2008-09-26T08:36:15Z en
dc.date.issued 2008-09-26T08:36:15Z en
dc.identifier.citation Scott, M., Golden, W., & Hughes, M. 2004, The Implementation Of Citizen-Centred E-government: a Stakeholder Viewpoint. Centre for Innovation and Structural Change, NUI, Galway, Ireland; Working Papers, pp1-12. en
dc.identifier.uri http://hdl.handle.net/10379/32 en
dc.description.abstract E-Government provides unprecedented opportunities to improve citize services and achieve cost efficiencies through process change. As a resul implementation models have been developed to support the successfu attainment of citizen-centred e-government. This paper reports from comprehensive study of e-government implementation in Ireland, conducte over the last two years, the outcome of which is assessed from the view-poin of multiple stakeholders. This paper argues that the potential of the Internet t transform service delivery has influenced the focus of implementation model for e-government, precipitating governments to concentrate on achieving web enabled service delivery and ignoring wider issues of stakeholder managemen and involvement. A central problem in Information Systems (IS) is th mismatch in expectation of what IS can and cannot deliver; in the context of e government in Ireland, IS has not delivered the hoped for panacea. This pape argues that the role of stakeholder involvement should be an essentia component of implementation strategy in order to develop realistic an achievable expectations of the capability and function of e-government. en
dc.format application/pdf en
dc.language.iso en en
dc.subject information systems en
dc.subject Ireland en
dc.subject citizen-centred services en
dc.subject e-government en
dc.subject stakeholders en
dc.title The Implementation Of Citizen-Centred E-government: a Stakeholder Viewpoint en
dc.type Working Paper en

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