Browsing New From Research Information System by Author "McDermott, Olivia"
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Assessing ISO 18404 standard applicability in the service sector: a qualitative study
Cudney, Elizabeth; Sony, Michael; Ramadan, Mariam Ali; Antony, Jiju; Al Dhaheri, Maha Khalifa; McDermott, Olivia; Cudney, Elizabeth A. (Emerald, 2024-01-18)This research aims to establish the applicability of the International Organisation for Standardisation (ISO) 18404 standard to the service sector, identify any required amendments and identify the critical success factors ... -
Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways
Antony, Jiju; Sony, Michael; Jayaraman, Raja; Swarnakar, Vikas; Tortorella, Guilherme da Luz; Garza-Reyes, Jose Arturo; Rathi, Rajeev; Gutierrez, Leopoldo; McDermott, Olivia; Lameijer, Bart Alex (Emerald, 2024-03-14)Purpose The purpose of this global study is to investigate the critical failure factors (CFFs) in the deployment of operational excellence (OPEX) programs as well as the key performance indicators (KPIs) that can be used ... -
Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research
Antony, Jiju; McDermott, Olivia; Sony, Michael; Powell, Daryl; Snee, Ronald; Hoerl, Roger Wesley (Emerald, 2021-01-24)Purpose The paper aims to investigate the pros and cons of having a standard for lean six sigma developed in 2015. The study follows up on a previous study by Antony et al. (2021) in more depth and aims to provide a more ... -
How do organizational performances vary between early adopters and late adopters of Quality 4.0? An exploratory qualitative study
Jiju, Antony; Swarnakar, Vikas; Sony, Michael; McDermott, Olivia; Jayaraman, Raja (Emerald, 2023-08-24)This study aims to investigate how early and late adopters of Q4.0 differ in terms of organizational performance. The authors employed a grounded theory approach for interviewing 15 senior managers from diverse organizational ... -
Multi-response modelling and optimisation of mechanical properties of Al-Si alloy using mixture design of experiment approach
Poornesh, M.; Bhat, Shreeranga; Gijo, E. V.; Bellairu, Pavana Kumara; McDermott, Olivia (MDPI, 2022-11-01)The research aims to produce, model, and optimise the mechanical properties of novel composite material through a structured multidisciplinary approach. The primary objective is to combine materials science, mechanical ...