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The influence of quality on e-commerce success: an empirical application of the Delone and Mclean IS success model

ARAN - Access to Research at NUI Galway

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dc.contributor.author Sharkey, Ultan en
dc.contributor.author Scott, Murray en
dc.contributor.author Acton, Thomas en
dc.date.accessioned 2011-03-07T15:44:32Z en
dc.date.available 2011-03-07T15:44:32Z en
dc.date.issued 2010-01 en
dc.identifier.citation Sharkey, U., Scott, M., & Acton, T. (2010). The influence of quality on e-commerce success: an empirical application of the Delone and Mclean IS success model International Journal of e-Business Research, 6(1). en
dc.identifier.issn 1548-1131 en
dc.identifier.issn 1548-114X en
dc.identifier.uri http://hdl.handle.net/10379/1692 en
dc.description.abstract This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean (D&M) model of IS success (1992, 2003) in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the information quality and system quality attributes of an e-commerce system and the intention to use, user satisfaction and intention to transact from a sample of respondents. This research provides an empirical e-commerce application of the updated IS success model proposed by DeLone and McLean (2003). This paper found significant relationships between Information Quality and System Quality and three success dimensions: intention to use, user satisfaction and intention to transact. It found the following information and system quality constructs to be most important in predicting e-commerce success: ease of understanding, personalisation and reliability. In particular, that reliability is more important than usability where transactions are concerned and security is important to transactional zones of e-commerce systems, but is not the most important factor. en
dc.format application/pdf en
dc.language.iso en en
dc.publisher IGI Global en
dc.subject IS use en
dc.subject IS performance evaluation en
dc.subject E-commerce models en
dc.subject E-business en
dc.subject Consumer-web site interaction en
dc.subject Web-based commerce en
dc.subject Business Information systems en
dc.title The influence of quality on e-commerce success: an empirical application of the Delone and Mclean IS success model en
dc.type Article en
dc.local.publishedsource http://dx.doi.org/10.4018/jebr.2010100905 en
dc.description.peer-reviewed peer-reviewed en

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