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The wizard of OZ: instilling a resilient heart into self-service business applications

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dc.contributor.author Costello, Gabriel en
dc.date.accessioned 2011-01-28T11:50:14Z en
dc.date.available 2011-01-28T11:50:14Z en
dc.date.issued 2006 en
dc.identifier.citation Costello, G. J. (2006) THE WIZARD OF OZ: Instilling a Resilient Heart into Self-Service Business Applications In International Federation for Information Processing (IFIP), Volume 206, The Transfer and Diffusion of Information Technology for Organizational Resilience (Donnellan, B. and Larsen, T. J. and Levine, L. and Degross, J. I., Eds), pp 209-216, Springer, Boston. en
dc.identifier.uri http://hdl.handle.net/10379/1565 en
dc.description.abstract Speech enabled business applications are characterized by complex implementations that bring together language processing technologies, applications development, and end-user psychology. Resilience is critical to maintaining business to customer relationships when implementing these self-service solutions. The Wizard-of-Oz experiment is a valuable technique for simulating and building human¿machine prototypes to ensure successful deployment of the completed service. This paper proposes the simplification and diffusion of the methodology to facilitate the growth in demand for automated e-business transactions. en
dc.format application/pdf en
dc.language.iso en en
dc.publisher Springer en
dc.subject Wizard-of-Oz (WOZ) experiments en
dc.subject Self-service technology (SST) en
dc.subject Automatic speech recognition (ASR) en
dc.subject Enterprise Agility en
dc.title The wizard of OZ: instilling a resilient heart into self-service business applications en
dc.type Book chapter en
dc.description.peer-reviewed peer-reviewed en

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