ARAN - Access to Research at NUI Galway

Understanding net benefits: a citizen-based perspective on e-government success

ARAN - Access to Research at NUI Galway

Show simple item record

dc.contributor.author Scott, Murray en
dc.contributor.author Golden, William en
dc.date.accessioned 2011-01-21T15:16:41Z en
dc.date.available 2011-01-21T15:16:41Z en
dc.date.issued 2009 en
dc.identifier.citation Scott, M., & Golden, W. (2009). Understanding net benefits: a citizen-based perspective on e-government success. Paper presented at the International Conference on Information Systems 2009 en
dc.identifier.uri http://hdl.handle.net/10379/1560 en
dc.description.abstract eGovernment promises more efficient services and a more responsive government. Despite substantial investment, increasing failure rates have prompted critics to argue that policy makers are not achieving this vision. Surprisingly, there is very little research on what citizens define as important in eGovernment services and how aspects of government web sites affect that perception. The inclusion of the citizen perspective has largely been absent, denying a deeper understanding of the factors that drive usage. This research proposes an important and unique development of the D&M IS Success Model. By combining elements from public administration research and eGovernment success, this study constructs a comprehensive model of Net Benefits centred on the perspective of the citizen. The novel paradigm of Public Value is used to create a balanced success model, tailored for the public sector and is situated within the D&M IS Success Model. This research therefore aims to understand what citizens regard as important in the success of eGovernment services and what aspects of IT Quality affect eGovernment success. en
dc.format application/pdf en
dc.language.iso en en
dc.subject D&M IS success model en
dc.subject e-government en
dc.subject Public value en
dc.subject Net benefits en
dc.subject Enterprise Agility en
dc.title Understanding net benefits: a citizen-based perspective on e-government success en
dc.type Conference Paper en
dc.local.publishedsource http://ai.arizona.edu/icis2009/ en
dc.description.peer-reviewed peer-reviewed en

Files in this item

This item appears in the following Collection(s)

Show simple item record