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The role of business process redesign in creating e-government in Ireland

ARAN - Access to Research at NUI Galway

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dc.contributor.author Hughes, Martin en
dc.contributor.author Scott, Murray en
dc.contributor.author Golden, William en
dc.date.accessioned 2011-01-19T10:55:01Z en
dc.date.available 2011-01-19T10:55:01Z en
dc.date.issued 2006 en
dc.identifier.citation Hughes, M. S., Murray , & Golden, W. (2006). The role of business process redesign in creating e-government in Ireland. Business Process Management Journal, 12(1), 76-87. en
dc.identifier.issn 1463-7154 en
dc.identifier.uri http://hdl.handle.net/10379/1540 en
dc.description.abstract The growth and popularity of e-commerce has both challenged and enabled public sector organizations to redefine their levels of service. E-government provides unparalleled opportunities for governments to streamline processes and improve customer service. As a result, achieving successful citizen centric e-government has become a key concern for many governments. Given the unique characteristics of public sector organizations it is argued in this paper that the evolutionary based development of business process change is better positioned to expand the use of e-commerce technology. This is due to the fact that cultural acceptance of the technology and its implementation is a critical success factor in public sector organizations due to their individual departmental structures. This paper analyses the Irish Government's evolutionary path to the provision of successful e-Government. The lessons learnt from this case provide a valuable insight into a possible roadmap for the successful attainment of citizen centred e-government in other jurisdictions. en
dc.format application/pdf en
dc.language.iso en en
dc.publisher Emerald en
dc.subject e-Government en
dc.subject Process redesign en
dc.subject Portal en
dc.subject Ireland en
dc.subject Enterprise Agility en
dc.title The role of business process redesign in creating e-government in Ireland en
dc.type Article en
dc.local.publishedsource http://dx.doi.org/10.1108/14637150610643779 en
dc.description.peer-reviewed peer-reviewed en

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