ARAN - Access to Research at NUI Galway

A review of ethics in the design of self-service websites amongst low-cost carriers in Ireland.

ARAN - Access to Research at NUI Galway

Show simple item record

dc.contributor.author Barry, Chris en
dc.contributor.author Torres, Ann M. en
dc.date.accessioned 2010-12-09T16:58:52Z en
dc.date.available 2010-12-09T16:58:52Z en
dc.date.issued 2007-09 en
dc.identifier.citation Barry, C. and Torres, A. (2007) A review of ethics in the design of self-service websites amongst low-cost carriers in Ireland. In Hewitt-Dundas, N. (ed), Proceedings of 9th Irish Academy of Management Annual Conference. Belfast, Nortern Ireland. 3-5 September. (CD-ROM). en
dc.identifier.uri http://hdl.handle.net/10379/1493 en
dc.description.abstract Although ethical issues related to the Internet has been a widely debated topic, little has been written on subtle ethical questions such as the exploitation of Web technologies to inhibit customer service. Increasingly, some firms are using Websites to create distance between them and their customer base in specific areas of their operations while simultaneously developing excellence in sales transaction completion via self-service. This paper examines the low-cost, Web-based self-service airline industry in Ireland. en
dc.format application/pdf en
dc.language.iso en en
dc.subject Low-cost carriers en
dc.subject Web design en
dc.subject Internet ethics en
dc.subject Enterprise Agility en
dc.title A review of ethics in the design of self-service websites amongst low-cost carriers in Ireland. en
dc.type Conference Paper en
dc.description.peer-reviewed peer-reviewed en

Files in this item

This item appears in the following Collection(s)

Show simple item record