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The role of process evolution in achieving citizen centered e-government

ARAN - Access to Research at NUI Galway

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dc.contributor.author Golden, William en
dc.contributor.author Hughes, Martin en
dc.contributor.author Scott, Murray en
dc.date.accessioned 2010-12-09T16:47:29Z en
dc.date.available 2010-12-09T16:47:29Z en
dc.date.issued 2003 en
dc.identifier.citation Golden, William; Hughes, Martin; and Scott, Murray, "The Role of Process Evolution in Achieving Citizen Centered E-Government" (2003). AMCIS 2003 Proceedings. en
dc.identifier.uri http://hdl.handle.net/10379/1488 en
dc.description.abstract The growth and popularity of e-commerce has both challenged and enabled public sector organizations to redefine their levels of service. In the late 1990¿s E-government provided unparalleled opportunities for governments to streamline processes and improve customer service. As a result, achieving successful citizen centric e-government has become a key concern for many governments. Given the unique characteristics of public sector organizations it is argued in this paper that the evolutionary based development of business process change is appropriate to expanding the use of e-commerce technology. This is due to the fact that cultural acceptance of the technology and its implementation is a critical success factor in public sector organizations due to their individual departmental structures. This paper analyses the Irish Government¿s evolutionary path to the provision of successful e-Government. The lessons learnt from this case provide a valuable insight into a possible roadmap for the successful attainment of citizen-centered e-government in other jurisdictions. en
dc.format application/pdf en
dc.language.iso en en
dc.publisher Association for Information Systems en
dc.subject e-Government en
dc.subject Process change en
dc.subject Portal en
dc.subject Ireland en
dc.subject Enterprise Agility en
dc.title The role of process evolution in achieving citizen centered e-government en
dc.type Conference Paper en
dc.local.publishedsource http://aisel.aisnet.org/amcis2003/100 en
dc.description.peer-reviewed peer-reviewed en

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