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Having a Customer Focus in Agile Software Development

ARAN - Access to Research at NUI Galway

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dc.contributor.author Lohan, Garry en
dc.contributor.author Lang, Michael en
dc.contributor.author Conboy, Kieran en
dc.date.accessioned 2010-12-02T15:58:36Z en
dc.date.available 2010-12-02T15:58:36Z en
dc.date.issued 2010 en
dc.identifier.citation Lohan, G., Lang, M. & Conboy, K. (2010) "Having a Customer Focus in Agile Software Development" in: proceedings of the 19th International Conference on Information Systems Development, ISD2010 (accepted, to appear) en
dc.identifier.uri http://hdl.handle.net/10379/1470 en
dc.description.abstract This research looks at the customer focus of agile software development teams. The study is part of a larger study examining how the twelve principles of Beyond Budgeting are operationalised in the context of an agile development environment. Using two case study sites and a semi-structured interview approach the customer focus of agile teams operating within two large organisations is examined. In these organisations the direct customer is not the end user of the product; rather they are another group within the organisation downstream of the agile development team. The results suggest that while organisations may espouse to have a customer focus the structures may not be in place to enable sufficient sharing of customer knowledge and utilisation of customer feedback. Emergent themes from the study suggest that customer identification, customer characteristics, customer location and the teams¿ experience of the customer and their domain may have an impact on the customer focus of an agile team. en
dc.format application/pdf en
dc.language.iso en_US en
dc.subject Beyond Budgeting en
dc.title Having a Customer Focus in Agile Software Development en
dc.type Conference Paper en
dc.description.peer-reviewed peer-reviewed en

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