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A study of opacity in web design practices.

ARAN - Access to Research at NUI Galway

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dc.contributor.author Barry, Chris en
dc.contributor.author Hogan, Mairead en
dc.contributor.author Torres, Ann M. en
dc.date.accessioned 2010-11-10T11:35:40Z en
dc.date.available 2010-11-10T11:35:40Z en
dc.date.issued 2010-09-01 en
dc.identifier.citation Barry, C., Hogan, M. and Torres, A. (2010). A study of opacity in web design practices. In 13th Irish Academy of Management Annual Conference. Cork, Ireland. 1-3 September, 2010. en
dc.identifier.uri http://hdl.handle.net/10379/1379 en
dc.description.abstract That IS and IT practitioners should use best practice in information systems development is pretty much universally taken for granted. We expect systems to be developed that enhance the user experience and allow them to engage in a satisfying and productive interaction. The paper posits that all is not well with this hypothesis. It is suggested here that many firm in the Low-cost carrier (LCC) sector are using Web technologies to inhibit or avoid customer service and to construct IS-enabled barriers behind which firms profit from their distance. The emergence of the LCC model and the nature of the industry are explored before a study, conducted in Ireland, is presented that scrutinises their Web practices. Participants were found to be wary in their online interaction and cynical about problematic or omitted features. It is suggested that more extensive teaching of ¿good¿ practice and ethics in IS design is merited, and that perhaps, the Faustian pact that delivers cheap flights for little service might have to be broken. en
dc.format application/pdf en
dc.language.iso en en
dc.publisher Irish Academy of Management en
dc.subject Low cost carriers en
dc.subject Web design en
dc.subject Ethics en
dc.subject Customer service en
dc.subject Accountancy and Finance en
dc.title A study of opacity in web design practices. en
dc.type Conference Paper en
dc.description.peer-reviewed peer-reviewed en

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