Barry, Chris; Torres, Anne
(Springer Verlag, 2009)
Barry, C. and Torres, A. (2009) Tricks and Clicks - How Low-Cost Carriers Ply their Trade through Self-Service Websites, in Oliver, David; Romm Livermore, Celia; Sudweeks, Fay (Eds.), Self-Service in the Internet Age - Expectations and Experiences, Springer, New York.