Costello, Gabriel
(Springer, 2006)
Costello, G. J. (2006) THE WIZARD OF OZ: Instilling a Resilient Heart into Self-Service Business Applications In International Federation for Information Processing (IFIP), Volume 206, The Transfer and Diffusion of Information Technology for Organizational Resilience (Donnellan, B. and Larsen, T. J. and Levine, L. and Degross, J. I., Eds), pp 209-216, Springer, Boston.