Browsing by Subject "Customer service"

Now showing items 1-2 of 2

    • A study of opacity in web design practices. 

      Barry, Chris; Hogan, Mairéad; Torres, Ann M. (Irish Academy of Management, 2010-09-01)
      That IS and IT practitioners should use best practice in information systems development is pretty much universally taken for granted. We expect systems to be developed that enhance the user experience and allow them to ...

    • Taxonomy extraction for customer service knowledge base construction 

      Pereira, Bianca; Robin, Cécile; Daudert, Tobias; McCrae, John P.; Mohanty, Pranab; Buitelaar, Paul (Springer, 2019-11-04)
      Customer service agents play an important role in bridging the gap between customers vocabulary and business terms. In a scenario where organisations are moving into semi-automatic customer service, se- mantic technologies ...